Domatters Terms of Service

Domatters Terms of Service

Last updated: April 2018

Welcome to is the marketplace platform for services executed by its users.

The following terms and conditions (" terms of service ") govern your access to and use of the Domatters site, including any content, functionality, and services provided by Domatters international limited or Domatters via www.www.domatters (" site "). Co., LTD. (Lemesou 11, 2112, Nicosia, Cyprus), applicable.

Please read the terms of service carefully before starting to use the site. By using this site, opening an account, or by clicking accept or agree to the terms of service, when this option is available to you, you accept and agree to be bound by these terms of service and our privacy policy, which are found here, for reference in registering here. You cannot access or use the site if you do not want to agree to these terms of service or privacy policies. For detailed policies on activities and usage on the site, visit the articles specified here.

This website is for users aged 13 or above. You may not use this site or the Domatters service if you are under the age of 13. By using this website, you represent and warrant that you are of legal age and may enter into a binding contract and meet all of the above qualifications. If you do not meet all of these requirements, you cannot access or use the site.

If you have any questions about this site or the terms of service, our customer support team will provide 24/7 support. Contacting our customer support team can be done by submitting the request here.

Key terms

Small Case is Domatters ® provides services.

The seller is the user that provides and executes services through the small Case of Domatters.

The buyer is the user who purchased the Domatters service.

The small Case page is the clause that the seller can describe their small Case and small Case, the buyer can buy the small Case and create the order.

Small Case extra extra services provided in the seller's job at the extra price defined by the seller.

The small Case multiple is the unique order for the additional number of small cases from the seller.

Small Case packages allow sellers to offer services in different formats and at different prices. The package can include an upgrade, which puts the seller's service at a base price of $5.

A custom quote is an exclusive proposal that the seller can create based on the specific requirements of the buyer.

A custom order is a request by the buyer to receive a custom offer from the seller.

The order is a formal agreement between the buyer and the seller to purchase after a small Case page from the seller.

The order page is where the buyer and seller communicate about the ordered Case.

The dispute was a disagreement that occurred between the buyers and sellers of Domatters on the order.

Revenue is the money the seller makes from the orders completed.

The sales balance is removed from the completed order to exit or be used to purchase the small Case.

Shopping balance is the coupons collected from canceled orders or Domatters promotions for buying small cases.

Overview (main terms, in a nutshell)

Only registered users can trade on Domatters. Registration is free.

The small Case Domatters ® according to the basic starting price offer of 5 yuan. Some small cases are provided at the base price of $5 set by the seller.

The buyer prepays Domatters to create the order.

The order is purchased through the order button found on the seller's small Case page or through a custom quote.

For fees and payments, read the purchasing section here.

The seller must fulfill their order and must not cancel the order periodically or without reason. Cancellation of the order will affect the reputation and status of the seller.

Sellers receive account status (level) based on their performance and reputation. Advanced levels offer benefits to their owners, including offering higher prices, additional services through small cases, or selling their small Case multiples.

Users shall not provide or accept payment by any means other than placing an order through

Unless otherwise specified by the seller on their small Case page, the buyer is granted all rights to the work delivered. Note: some small cases charge additional payments (via small Case) for additional commercial use licenses. For more information, see the "ownership" and "commercial license" sections below.

Domatters reserves the right to use all published works for Domatters marketing and promotion.

We care about your privacy. You can read our privacy policy here. The privacy policy is part of these terms of service and is used as a reference.



Sellers create small cases on Domatters to allow buyers to buy their services.

In addition to the small case, the seller can also offer customized discounts to the buyer.

For each order you sell and successfully complete, the net income from your account is 80% of the purchase amount.

Domatters is posted to the seller once the order is completed. For the definition of completed orders, see the "Order" section below.

If the order is cancelled (for any reason), the payment will be refunded to the buyer's purchase balance.

Revenue may be withdrawn from the revenue page only after a 14-day security clearance period after the order is marked "completed." After a 7-day security clearance period after the order is marked as complete, the top-rated seller and the pro-seller are eligible to withdraw the proceeds.

Sellers may not promote their small Case or any Domatters content through the AdWords platform.

Sellers can use the withdrawal options on Domatters to recoup their income.

The seller's rating is based on the review of the order posted by the buyer. High ratings allow sellers to achieve advanced seller levels (see below).

For security reasons, Domatters may temporarily disable the seller's ability to withdraw revenue to prevent fraudulent or illegal activity. This can be due to security issues, buyer reported misconduct, or associating multiple Domatters accounts with a single withdrawal provider.

The seller is responsible for paying any direct or indirect taxes, including any GST, VAT or other taxes, which may apply to them according to the place or place of residence. Seller's representatives and warranties that they comply and will at all times comply with their obligations under the income tax provisions of their jurisdiction. The small Case price shown on the small Case page includes all taxes and fees that may apply to the seller.

Gigs ®

Sellers can publish selected number of small activity cases according to their level status.

Seven small cases of sellers without horizontal status.

Small Case of Level 10 1 Seller.

Small Case of Level 20 2 Seller.

30 is the highest rating seller small case.

The small case created on Domatters is user-generated content.

Domatters may cancel small cases for violation of these terms of service, which may include (but is not limited to) the following violations and/or materials:

Illegal or fraudulent services

Copyright infringement, trademark infringement and violation of third party service clauses are reported through the intellectual property claim policy we found here

Adult service, pornography, inappropriateness/obscenity

Intentional small case copy

Spam, Bullshit, or Small Case of Violence

Little Case Misleads Buyers

Resale of controlled goods

Service beyond 30 days

The cancellation of a small case due to the above violation may result in the suspension of the seller's account.

Small cases deleted for violations do not qualify for restoration or editing.

Small cases can be removed from the search function due to poor performance and/or user misconduct.

Small cases may include pre-approved web addresses contained in small Case descriptions and request boxes. A small Case that contains site advertising content that violates the terms of service for Domatters will be removed.

The small Case needs to have an appropriate small Case image associated with the provided service. An option to upload two additional small Case images available to all sellers.

Small Case may contain approved small Case video uploaded via the small Case management tool provided on Domatters.

Do not break or circumvent these terms of service statements on the small Case page.

Qualified small cases and sellers can list their small cases at a base price of 5 yuan or more. The basic price of the concert can be set at 5 yuan, 25 yuan, 50 yuan and 100 yuan.

Qualified small cases in the selection category can set up small Case packages, provide services in a structured format, and price points for selected small cases.

Small Case additional

Small Case extra extra services provided in the seller's job for an extra price defined by the seller.

Additional small cases may be cancelled due to a breach of our terms of service. About the specific terms and conditions, please refer to the above Gigs ®, list of services for violation of our terms of service. Due to the violations found in the small Case, the small Case will be deleted.

The available small Case premium and each additional charge are based on your seller level. For more information about your account, find additional performances here.

The services provided through the additional additional services must be delivered with the basic business and part of the order.

Small Case additional services may cover different categories of services and are components of higher quality delivery business.

The seller can choose to extend the order duration for each additional order added to the order. This is to make up for the time required to complete additional services.


Domatters is here to help sellers leverage their skills. We seek to empower the best sellers with useful tools to grow our business. Sellers who invest in self-promotion can achieve greater customer satisfaction. And if they deliver on time and maintain high quality and ratings, Domatters may reward them with the new status, special opportunities, benefits, and tools that come with it.

Domatters sellers can capture account levels based on their activities, performance, and reputation. You can find the upgrade criteria here.

The level of improvement is regularly updated by the automated system.

The current level that sellers can reach is level 1, 2 and the highest rating.

Sellers who fail to maintain their high quality of service experience a serious downgrade, or stop delivering the time risk of losing their seller status and subsequent gains. For example, late deliveries, warnings and cancellations to seller accounts can cause sellers to move to different levels.

Advanced level offers their owners additional benefits, including offering a higher price through small Case additional small Case, or selling their small Case multiple.

Top rated seller

Sellers with the highest ratings are manually selected by Domatters editors through an ongoing review process based on seniority, sales volume, extremely high ratings, excellent customer care, high order completion rates and community leadership. Top-rated sellers get a wider range of features than before, including exclusive access to beta and VIP support.

The highest rated qualification is continuously evaluated by Domatters to ensure that quality standards and desired top rating options are maintained. Based on this assessment, Domatters reserves the right to change the status of the top-rated seller. In addition, sellers with the highest ratings who cannot maintain their high quality of service also risk losing their top rating status and benefits by severely reducing ratings, stopping delivery times, increasing cancellation rates or violating our terms of service.

Professional sellers

Professional sellers are pre-certified professionals who are edited by Domatters after a vetting process. Application for Domatters Pro is open to everyone: professional freelancers who are new to Domatters, as well as existing Domatters sellers.

The qualifications of professional sellers are constantly evaluated by Domatters to ensure quality standards and expectations of professional sellers are maintained. Domatters reserves the right to change the pro-seller status based on this assessment. In addition, sellers who are in favor of not being able to maintain their high quality of service, through a serious decline in rating, stop delivery time, increase the cancellation rate or violate our terms of service, are also at risk of losing their professional status and subsequent gains.

Seller characteristics

Domatters vendors can access several exclusive features to help customize their service delivery.

Custom discount

Sellers can also send customized quotations to meet the specific requirements of the buyer.

Custom quotation is the exact description, price and expected delivery time of the service defined by the seller.

Custom providers are sent from the dialog page.

Services provided through customization may not violate the terms of service of Domatters.

Project milestone:

Custom offers over 100 yuan can include up to three project milestones. Each milestone is paid for and delivered according to the description and schedule of each custom quote.

The milestone is marked as completed, delivered by the seller, and then accepted by the buyer. If no change requests are submitted within 8 days of being marked as delivered, the milestone is automatically marked as complete, but in this case, the order is stopped and all further milestones are cancelled.

Once a milestone is delivered, the buyer has the option of either continuing the order and paying for the next milestone, or stopping the order. Note that if you choose to stop the order, the current delivery milestone will not be cancelled.

Domatters anywhere

Domatters anywhere is a feature that allows sellers to send custom offers for Domatters outside of the box.

Services provided by Domatters must comply with our terms of service.

Users who access and purchase quotes from Domatters anywhere that are not already Domatters members will need to register to create orders with Domatters.

The seller must provide proof of service completion on the order page. For more information, please refer to our order section.

Communications for processing orders should be performed on Domatters through the order page. Domatters for users who engage in communication and will not be protected by our terms of service.

Stock images

Qualified concert can choose to use stock image.

The "stock image" is an additional small Case that allows the seller to select from the exclusive picture catalog as part of the final delivery effort.

The seller earns 25% of the income from the additional stock images and only completes the order.

Important: each selected stock image is authorized to be used once. The selected image is only integrated with the work delivered, not used as a standalone or reusable image. The seller is unauthorized to share the original image files with the buyer or any third party.

Important: if you cancel an order that contains a stock image, the use of that stock image will also be canceled and you will no longer be able to use the additional stock image on the same order.

All stock images by GettyImages ® authorization, they have stock images provided by the Domatters full ownership and Copyrights, and is responsible for all the stock image and its quality.

When using stock images, you can represent and guarantee the following:

You may not sell, modify, reuse, resell, distribute, display, copy or utilize stock images.

Cannot use stock image:

On an independent basis, nothing else;

Pornographic, defamatory or other illegal purposes;

As a template for creating multiple copies of the same small Case;

For the purpose of enabling image file sharing; or

In a logo, trademark, service mark, or any other brand or identifier.

If a stock image of an individual is associated with a sensitive, unflattering, or controversial subject, it must include a statement that the image is for illustrative purposes only, and the individual is the model.

You may not enable the "right-click" function in a stock image to delete any metadata in the stock image, or reverse engineer, decompile, or disassemble the stock image to download or use the stock image on a separate basis.

No ownership or copyright in the stock image is granted to you.

Users can contact customer support for Domatters for help.

Deliver physical deliveries

Some of the services Domatters provides are actually delivered (crafts, collectibles, etc.). For these types of small cases, the seller may decide to increase shipping costs. Sellers can increase shipping costs for local shipping (in the same country) and international shipping (elsewhere).

The small Case including freight must have physical delivery to the buyer.

The freight added to a small Case relates only to the cost required by the seller to deliver the physical goods to the buyer.

Important: buyers of small cases requiring physical delivery will be required to provide a shipping address.

The seller is responsible for all shipping arrangements once the buyer provides the shipping address.

Domatters does not handle or guarantee the transportation, tracking, quality and condition of the goods or delivery of the goods, and is not responsible for any damage or other problems caused by the transportation.

Tracking Numbers are a good way to avoid disputes related to shipping. We need to enter the tracking number if the order page is available when you work.

Printing services

Services on Domatters can print and deliver (business CARDS, canvas/poster prints, t-shirts, flyers, stationery, etc.).

Important: buyers using print services that require actual delivery will be required to provide a shipping address.

The printing service is powered by VistaPrint and is subject to the terms of use of VistaPrint, which is responsible for packaging, shipping, tracking, quality and conditions of delivery of items or their contents. Domatters does not handle or guarantee the transportation, tracking, quality and condition of the goods or delivery of the goods, and is not responsible for any damage or other problems caused by the transportation. Users can contact customer support for Domatters for help.

You have all rights, ownership, and interest in the work that you can deliver using the print service. Such deliverables shall not contain any defamatory or other illegal content, nor shall they actually or may infringe or misappropriate the copyright, trademark or proprietary or intellectual property rights of any person. You can report any copyright infringement (DMCA notice) or trademark infringement claims under our intellectual property claims program, which can be reviewed here.

Upon completion of the printed order, the buyer receives a confirmation email with the printed order ID and details of the printed order.

Use Domatters and VistaPrint, a non-exclusive, worldwide, royalty-free sublicense to edit, modify, adapt, translate, display, publish, transmit, copy, prepare derivative works from, publish, execute, display and use any deliverable work to perform printing services.

Users can contact customer support for Domatters for help.

Withdraw the income

To recoup your income, you have to have an account, at least one of the withdrawal methods for Domatters.

Your Domatters configuration file can only be associated with one account in each Domatters withdrawal method. The withdrawal provider account can only be associated with a Domatters configuration file.

Revenue may be withdrawn from the revenue page only after a 14-day security clearance period after the order is marked "completed." After a 7-day security clearance period after the order is marked as complete, the seller with the highest rating is eligible to withdraw revenue.




To withdraw your available income, you must click the specified withdrawal provider to start the withdrawal process.

Only use the amount you can get.

Withdrawal fees vary according to the method of withdrawal.

Withdrawals are final and irrevocable. Once started, we will not be able to refund or change this process.

Method fee service availability



Service availability

Withdraw to your PayPal account

The 2% withdrawal amount is up to 1 yuan *

Click here for the country's PayPal service list

Domatters income Card ™

$1 * within 2 days or $3 within 2 hours.

For more information, see pricing and fees.


Local Bank Transfer (LBT)

3 yuan per revolution *.

For more information, see pricing and fees.


Direct deposit (ACH)

Each transfer is 1 yuan.

For more information, see pricing and fees.

Only the U.S.

* Additional charges can be applied for depending on your location and currency.



You are not allowed to make direct payments to the seller in payment systems other than the Domatters order system.

Domatters reserves the right to use all publicly published deliverables for Domatters marketing and publicity purposes.

Buyers can request specific services from the request function on the shopping board. The service requested on Domatters must be a service allowed on Domatters. Please click here for guidance on Accreditation services.


Buyer pays Domatters to create an order from the seller's small case page or custom quote, using the current order button.

In addition, the buyer can request a customized order to meet the specific buyer's requirements and receive customized quotations from the seller through the website or anywhere through Domatters.

You can use one of the following payment methods to purchase a concert: credit card, PayPal or Domatters credit.

When processing fees are added to the purchase, the buyer can review and accept the total amount required to pay. These costs include payment processing and administrative costs. As of July 2016, the current fee based on the total purchase amount is 1 yuan, which is 20 yuan and 5% yuan, while the purchase amount is more than 20 yuan. When purchasing from your seller's balance (i.e. income earned from you) or the buyer's purchase balance (generated by any credit or refund), you will not charge a commission. The funds returned to your balance from cancellation of the order will not include the processing fee paid.

If you have funds in your account balance, whether from your shopping or available income balance, it will automatically apply to your next purchase.

In some places, we can allow buyers to pay in their own currencies (buyers always have the option of checking prices and paying dollars). Buyers should note, however, that the local price of the concert is only a conversion of the original dollar price, so the local currency price may vary according to the current exchange rate.

You may not provide payment by the seller or use any method other than through If you are asked to use another method of payment, please report it to customer support immediately.

In order to prevent fraud, unauthorized transactions (such as money laundering), claims or other debts, we do not collect credit information; however, allow our payment suppliers to collect information for the purpose of collecting payments from buyers on the website or transferring payments to sellers on the website. We do not have access to payment information provided to our payment supplier, which is subject to the privacy policy applicable to the payment supplier. For more information, please refer to our privacy policy.

Business tool

Business tools help you and your team better manage purchasing and projects on Domatters. With the business tool, the buyer can create and manage a business team where all members can use a Shared payment method. Once the buyer creates a business team, they become the sole owner and administrator of that team.

When inviting a buyer to the business team, the administrator authorizes such a buyer to use the team's Shared payment method. The business team may be subject to a monthly budget limit defined by the administrator. Administrators can invite and delete buyers at any time. However, it should be noted that removing a buyer from a business team does not remove or affect its Domatters account in any way, but only from an administrator's business team.

Buyers are required to confirm their invitation to a business team before joining. Buyers should note that all business team members have access to purchasing information within the team through Shared payment methods.

Purchase invoices purchased using the team payment method will only be issued based on the billing information defined by the administrator.


Buyers may collect indirect taxes (such as VAT or GST), depending on their place of residence, location and any applicable law, except for the small Case price shown on the small Case page.

Buyer agrees that it is their responsibility to comply with all tax requirements applicable to them, including but not limited to any deductions or withholding obligations. We hereby clarify that all prices and expenses on this website are net amounts paid to Domatters in accordance with any direct or indirect taxes, taxes, advance taxes and/or deductions.



After confirmation of payment, your order will be created and a unique Domatters order number (#FO) will be given.

Sellers must provide complete documentation and/or work certificates using the "Delivery Work" button (located on the order page) according to the services and advertisements purchased in their small cases.

The use of the "Delivery Work" button may not be abused by the seller to circumvent the order criteria described in this Term of Service. When an order is not fulfilled, the use of the "Delivery Work" button may lead to cancellation of the order after review, affect the seller's rating, and lead to a warning to the seller.

After the order is marked as delivered and then rated by the buyer, the order is marked as complete. The order will be automatically marked as complete, and if there is no rating, no modification is required within 3 days of submission to be marked as delivery.

We encourage our buyers and sellers to try and resolve conflicts. If for any reason, the user fails to use the parsing center or encounters unacceptable use on the website, he or she can contact Domatters'customer support department for help.

Processing order

When the buyer orders a small case, the seller receives an email notification and a notice on the website when he logs into the account.

Sellers must meet the delivery time they specified when creating their small case. Failure to do so will allow the buyer to cancel the order, which is marked as late and may damage the seller's position.

The Seller must use the "Delivery Complete Work" button (located on the order page) to send the completed documents and/or work certificates to mark the order as delivered.

Users are responsible for scanning all transmitted files for viruses and malware. Domatters will not be liable for any damage, and may occur due to the use of the website, the use of content or file transfer.

The seller may cancel the order at any particular time (compulsory cancellation). However, this will have a negative impact on the status of the seller.

Buyers can use the "Request Amendment" function to locate on the order page, and the order is marked as delivery if the delivered material does not conform to the seller's instructions on their small case page or if they do not conform to the required order process sent to the seller at the beginning.


Feedback from customers on completing orders is an important part of the Domatters rating system. The review shows the overall experience of buyers, sellers and their services. Buyer is encouraged to notify seller of any problems encountered with the services provided to seller during its activities.

Leaving the buyer's feedback is the buyer's basic prerogative. Feedback reviews will not be removed unless there is a clear violation of our terms of service.

To prevent any abuse of our feedback system, all feedback reviews must come from legitimate sales executive entirely through the Domatters platform from users in our community. Scheduled purchases, decisions to artificially increase vendor ratings, or misuse of the Domatters platform to purchase from another account will lead to the permanent suspension of all relevant accounts.

Feedback from buyers is publicly displayed on the seller's small Case page. Buyers can choose not to include reviews but still rate the service. Canceling the order will not remove the feedback unless both parties agree.

The working example is the image and video sent to the buyer in the transfer message. If the buyer chooses to publish the work sample and provide public feedback for review, the work sample is added to the seller's on-site portfolio on the sales event page.

Do not provide the services, files or information required to complete the small Case service for the purpose of obtaining favorable comments or additional services.

Reply and post review: once the work is delivered, buyer has three days to respond and post comments (or 14 days for small cases with shipping). If no response is provided during the response, the command is considered complete.

Allow the user to keep comments on the order for 30 days after the order is marked "completed". After 30 days, no new comments can be added to the order.

The seller shall not solicit feedback from the buyer through mutual cancellation.

Dispute and cancellation

We encourage our buyers and sellers to try and resolve conflicts. If for any reason, the user fails to use the parsing center or encounters unacceptable use on the website, he or she can contact Domatters'customer support department for help.


Orders can be cancelled in Domatters, with customer support or through the settlement center for each order when qualified.

It is against these terms of service to submit transaction disputes or write-off payments through your payment provider or your bank. Doing so may temporarily disable your account to investigate possible security violations. Note: Once you have a dispute with your payment provider, the funds will not be eligible for refund due to our obligations to the payment provider.

If the buyer or seller encounters problems related to the services provided in the order, you are encouraged to use the dispute resolution tool of the site to try to solve the problem.

Domatters reserves the right to cancel an order or to deposit funds in any suspicious fraudulent transaction on the website.

The buyer of all transferred and transferred intellectual property rights shall pay full payment and shall not use it if the payment is cancelled for any reason.

If the order is cancelled (for any reason), the payment will be refunded to the buyer's purchase balance.

Delivery modifications can be performed according to the seller's small case and customer service. The Seller may decide to provide the Buyer with the revised amount, including no amendment.

When an order is marked as served, a revision request can be executed through the order page.

It is not allowed to get more services from sellers by using the "Request Revision" button.

Order cancellation

Domatters encourages buyers and sellers to use resolution centers to resolve service disputes with one another.

Eligibility for Domatters cancellations will be assessed by our customer support team based on a number of factors, including violations of our terms of service, general misbehavior, and incorrect use of the Domatters delivery system. Please refer to the order specific qualification below.

Cancel completed orders (or milestones where applicable) within 14 days after our customer support team has reviewed the order (or milestone) and marked "completed".

The order is not eligible to be cancelled based on the quality of service/materials provided by the seller if the service is rendered as described in the small Case page. Buyers can analyze the seller's experience on the order page, including the overall level of service quality.

Buyers must use the Domatters solution center to address their concerns and anticipate solutions, connect with their sellers to provide services before contacting customer support. Customer support will not take any action on the order as the buyer fails to inform the seller of any issues related to the seller's services and will allow the seller to provide the solution first. This does not include that Domatters are not allowed.

Any Domatters that are not allowed to be used were encountered on the order and may lead to the cancellation of the order after our customer support team reviewed it. This includes but is not limited to; Harassment, unlawful conduct, or other violations of the terms of Domatters services.

Domatters customer support will cancel orders based on, but not limited to, the following reasons:

Active order (after the buyer submits the requirements, the seller delivers Domatters)

When the order is marked "late", the seller is 24 hours late and unresponsive.

Users abuse each other through low-rated threats or by using order materials (e.g., login, personal information).

User provides or includes copyright/trademark infringement materials as part of buyer's requirements or seller's delivery.

The user is no longer an active Domatters user due to a terms of service violation or account shutdown.

Delivered order (after seller clicks on delivery, order is marked as completed)

The seller USES the delivery system to extend the delivery deadline to complete the required services without providing the final delivery to the buyer.

Note: multiple reported violations will result in a permanent suspension of your account.

Seller does not provide any documentation and/or evidence of work in connection with the agreed order requirements.

Note: the subjectivity of the material will be reviewed by our customer support team.

The seller requires additional payment on or outside the Domatters platform with the purpose of withholding the final delivery of services directly related to the agreed requirements.

Seller rejects final delivery of service to improve rating.

The buyer who abuses the "request revision" button receives more services from the seller than the agreed requirements.

Buyers who threaten to leave a destructive review to get more services from the seller do not agree with the request.

Completed order (before the order is marked as complete and 14-day limit)

Users who have reported the use of copyright/trademark infringement materials have been verified and certified.

The buyer did not have the right to commercial use and was reported to have used the material commercially.

Note: Commercial Terms of Use are found on the seller's small Case page. If the order is completed for more than 14 days, it cannot be retrospectively included.

Domatters Customer Support will review small cases of order delivery operations to prevent buyers and sellers from making full use of our solution center to mark orders as completed.


Domatters will not automatically refund payment for cancelled orders to your payment provider. The balance of money cancelled from the order is returned to the buyer as credit and can be purchased in the future. The funds returned to your balance from cancellation of the order will not include the processing fee paid.

The deposit refund received from the payment provider can be executed by our customer support team. To prevent fraud and abuse, we limit the total amount of money that users can request payment providers to refund from their accounts. This is our customer support team review. Such a refund may require additional costs. If any processing fee is added to create a new order at the time of purchase, the processing fee for the payment will not be refunded together with your deposit.

User behavior and protection

Domatters enables people around the world to create, share, sell, and buy almost everything they need with unparalleled value. The services offered by Domatters reflect the growing diversity of the small Case economy. Members of the Domatters community communicate and engage through commands, social media, and Domatters' community BBS.

Domatters maintains a friendly, community-spirited, and professional environment. Users should keep this spirit when participating in any activity or extension of Domatters. This section covers the expected behavior that users should follow when interacting with Domatters.

To report violations of our terms of service, user misconduct, or queries about your account, please contact our customer support team here.


In order to protect users' privacy, users' identities are kept anonymously. Do not request or provide email addresses, Skype/IM usernames, phone Numbers, or any other personal contact information to communicate outside of Domatters to circumvent or abuse the Domatters email system or Domatters platform.

Any necessary exchange of personal information to continue the service can be exchanged within the order page.

Domatters provides no warranty on the level of service provided to buyers. You can use the dispute resolution tool provided to you on the order page.

Domatters does not provide protection for users interacting outside of the Domatters platform.

All information and file exchanges must be performed entirely on the platform of Domatters.

Rude, abusive, inappropriate language, or violent messages sent to users will not be tolerated, and may lead to account warnings or suspension/deletion of your account.

Domatters is open to everyone. Discrimination against members of a community based on gender, race, age, religious affiliation, sexual orientation or other aspects is unacceptable and may result in suspension/deletion of your account.


Users who intend to defame competing vendors will order from competing services, delete their comments, or further consider relevant actions identified by our trust and security team review.

Users should avoid sending spam or consulting previous buyers or sellers to seek deletion/modification, review or cancellation of orders, which is not in line with the cancellation or feedback policy.

Domatters examines disputes between the small case that the payment provider refuses to pay and the disputes on behalf of the seller. Although the results of each small case vary for reasons of charging per storage capacity, we strive to resolve disputes favored by sellers. Domatters will return some or all of its revenue back to the seller if storage capacity is allowed.

Little Case

Customer support that users can report may violate Domatters'terms of service, depending on the duplication similarity (mimic performance) of the report's work with pre-existing services.

Domatters will respond to clear and complete notifications of alleged copyright or trademark infringement. Our intellectual property claim procedure can be reviewed here.

Reporting irregularities

If you encounter any possible violations of our Terms of Service, you should report to us through the appropriate channels created to address the issues outlined in our Terms of Service. All cases are reviewed by our trust and security team. In order to protect personal privacy, the survey results are not shared. You can check our privacy policy for more information.


Users may be warned of any user misconduct that violates our terms of service or reports to our trust and security team. A warning will be sent to the user's e-mail address and the user will be displayed on the Web site. Warning does not restrict account activity, but can cause your account to lose seller status or be permanently disabled according to the severity of the violation.

Not allowed to use

Adult Services and Pornography-Domatters do not allow any exchange of adult or pornographic materials and services.

Inappropriate behavior and language communication in Domatters should be friendly, constructive and professional. Domatters condemns bullying, harassment and hate speech against others. We allow users to exchange messages between individuals, a system to take orders, and participate in larger platforms, such as our community forums and social media pages.

Phishing and spam Domatters seriously consider the security of their members. It is strictly forbidden to publish or send malicious content in order to destroy another member's account or computer environment. Please respect the privacy of our members and do not contact them for business purposes without their consent.

Privacy and Identity - You may not publish or post other people's privacy and confidential information. The exchange of personal information required to complete the service must be provided on the "Order" page. The Seller further confirms that no information received from the Buyer (not in the public domain) shall be used for any purpose other than the delivery of work to the Buyer. Any user who uses Domatters will not be protected by our Terms of Service.

Intellectual Property Claims - Domatters will respond to clear and complete notifications of alleged copyright or trademark infringement and/or infringement of third-party terms of service. Our intellectual property claim procedure can be reviewed here.

Fraud/Illegal Use - You may not use Domatters for any illegal purpose or for any illegal activity.

Abuse and Spam

Multiple Accounts - To prevent fraud and abuse, users are limited to one active account. Any additional accounts established to circumvent guidelines, enhance competitive advantage or mislead the Domatters community will be banned. Large-scale account creation may result in the disablement of all relevant accounts. Note: Any violation of Domatters Terms of Service is the reason for the permanent suspension of all accounts.

Targeted abuse - We do not tolerate targeted abuse or harassment of other users of Domatters. This includes creating new multiple accounts to harass members through our mail or ordering system.

Sales Account - You may not buy or sell a Domatters account.

General terminology

Domatters reserves the right to retain or permanently disable any account because of a violation of these terms of service or because of illegal or inappropriate use of the website or service.

Violation of Domatters Terms of Service may invalidate your account permanently.

Users with disability accounts will not be able to sell or buy on Domatters.

Users who violate our terms of service and disable accounts can contact our customer support team for more information about account violations and status.

Users can choose to enable account security to protect their accounts from any unauthorized use.

Users must be able to verify their account ownership by providing materials to prove ownership of the account and by providing customer support.

Sellers will be able to recover their income from the day of the last payment received from their accounts after 90 days of security period and after full verification of the ownership of the account in question, with the approval of Domatters.

Disputes should be settled using Domatters dispute resolution tools (the "Settlement Center" on the order page) or by contacting Domatters customer support.

Domatters may change its terms of service from time to time. When these changes are made, Domatters will make a new copy of the terms of service available on this page.

You understand and agree that if you use Domatters after the Terms of Service have been changed, Domatters will regard your use as accepting the updated Terms of Service.

User-generated content

User-generated content ("UGC") refers to the content added by the user, not the content created by the website. All content uploaded to Domatters is generated by our users (buyers and sellers). Domatters does not check whether the content uploaded/created by the user is appropriate, infringes copyright, trademark, other rights or violations. We invite everyone to report violations and to prove ownership as appropriate. Violations reported may be deleted or disabled.

In addition, Domatters is not responsible for the content, quality or service level provided by the seller. We do not provide guarantees of small cases, their delivery, and any communication between buyers and sellers. We encourage users to make use of our rating system, our community and common sense, and to choose the appropriate Gigs services to provide.

By providing services, the seller undertakes that he/she has sufficient authority, rights and/or licenses to provide, sell or resale services in Domatters. Sellers who advertise online must abide by the laws and terms of service of advertising platforms or related websites. Failure to do so may result in relocation and suspension of the seller's account.

For specific provisions on intellectual property rights and infringement of copyright (DMCA Notice) or trademark infringement, please refer to our Intellectual Property Claims Policy, which is an integral part of these Terms of Service. Please note that, where appropriate, our policy is to disable and/or terminate user accounts of repetitive infringers.


Ownership and Restrictions: Unless otherwise specified on the seller's small case page/description, when the work is delivered and paid, the buyer is granted all intellectual property rights, including, but not limited to, the copyright of the work provided by the seller, and the seller waives any and all moral rights therein. Delivery of work shall be deemed to be employment under U.S. copyright law. If the work delivered does not meet the requirements of the employment work, or when the U.S. copyright law does not apply, the seller expressly agrees to transfer the copyright to the buyer in the work delivered. All transfers and transfers of intellectual property rights to the buyer shall pay full payment of the small case, and shall not be used if the payment cancels any reason. In order to eliminate doubts, in customized works (such as art works, design works, report generation, etc.), the delivery shall be the buyer's exclusive property, the seller's distribution of all rights, ownership and interests. Some small cases (including jobs created for customization) charge additional payments (through performances) for commercial licenses. This means that if you purchase a small case for personal use, you will have all the rights you need, and no commercial license will be required for such use. If you intend to use it for any fee or other consideration, or for any purpose directly or indirectly with any business or other purpose for profit, you will need to purchase a commercial use license through an additional small case and will have broader rights to cover your business use.

For concert sound, when the work is delivered and paid for, the buyer purchases the basic right (which means the buyer pays a fee once and allows them to use the work forever, except for advertising, radio, television and Internet for any commercial purposes). If you intend to use voice to promote products and/or services (except for paid marketing channels), you will need to purchase commercial rights (acquisitions) through additional small cases. If you intend to use radio, television and Internet advertising for sound, you will need to purchase all of the rights (purchased) through the additional small Case. For more information about how to purchase, read the following.

Seller further confirms that any information they receive from buyer, which is not in the public domain, shall be kept confidential and shall not be Shared or used for any purpose other than for any purpose other than the delivery of the order to buyer.

In addition, users (buyers and sellers) agree, unless they made it clear, otherwise, the content users voluntarily create/upload Domatters, including small Case text, pictures, video, user name, user photos, video and any other information, including according to delivery of the work, you can use Domatters marketing and/or for other purposes.

The Voice of Commercial Acquisition

When the purchase of a small sound case ends, the seller grants you a permanent, exclusive, non-transferable license to use the purchased sound (in addition to advertising, radio, television and Internet business attractions).

By purchasing commercial rights (acquisitions) with your order, in addition to basic rights, the seller authorizes you to use the voice for any company, publicity and non-broadcast purposes. Corporate, promotional and non-broadcasting purposes refer to any business-related purpose used to create or promote profits or services (except for paid marketing channels), such as (by example): explaining video posting to company websites, social networking or e-mail activities, e-books, podcast preludes, and strictly excluding any illegal, immoral or defamatory purposes.

By purchasing a complete broadcasting right (acquisition) with your order, in addition to commercial rights, the seller grants you a complete broadcasting license, including Internet, radio and TV "pay channel", including (through examples): TV commercial advertisements, radio advertisements, Internet broadcasting, music/video streaming platforms, and strictly excludes any illegal, immoral or defamatory. The purpose of slander.

The acquisition is governed by the terms of service of Domatters. At the time of purchase of this delivery, there is no express or implied guarantee, including the applicability for specific purposes. Neither the seller nor Domatters will be liable for any claim, incidental, consequential or other damage arising from this license, delivery or use of delivery.

Commercial license

By purchasing a "commercial use license" with your order, seller grants you a perpetual, exclusive, non-transferable, worldwide license to use the purchased delivery for permitted commercial purposes. We hereby transfer all intellectual property rights of the purchased goods to you. "Permitted commercial use" means any business related use, such as (for example) advertising, promotion, creation of web pages, integration into products, software or other business related tools, and strictly excluding any illegal, immoral or defamatory purpose. This license is subject to the terms of service of Domatters. At the time of purchase of this delivery, there is no express or implied warranty, including fitness for a particular purpose. Neither seller nor Domatters shall be liable for any claim, incidental, consequential or other damages arising out of this license, delivery or your use of delivery.

Warranty disclaimer

Your use of the site, its content, and any services or projects you obtain through the site are at your own risk. The website, its content and any services or items obtained through the website are provided "as is" and "available" without any warranty, express or implied. Neither Domatters nor anyone connected with Domatters can make any warranty or representation for the integrity, security, reliability, quality, accuracy, or usability of the site.

The foregoing does not affect any warranty which cannot be excluded or limited under applicable law.

Automatic translation

This service may include translations provided by GOOGLE. GOOGLE rejects all warranties relating to translation, express or implied, including any warranties of accuracy, reliability, and implied warranties of merchantability, fitness for a particular purpose, and fitness for a particular purpose.

The site has been translated for your convenience using translation software translated by Google. However, no reasonable effort has been made to provide an accurate translation, and no automatic translation is perfect and is not intended to replace the translator. Translation is provided as a service to users of the site and is provided "as is". A warranty of any kind, express or implied, is to the accuracy, reliability, or correctness of any English translation in any other language. Due to the limitations of translation software, some content (such as images, video, Flash, etc.) may not be accurately translated.

The official text is the English version of the website. Any discrepancies or discrepancies arising in the translation shall not be binding and shall have no legal effect for the purposes of compliance or enforcement. If there are any questions relating to the accuracy of the information contained in the translated website, please refer to the English version of the official version of the website.

Limitation of liability

In any case, Domatters, its affiliates or its authorized person, service providers, employees, agents, officers and directors, under any legal theory, for your use or cannot use any liability for damages, or fail to use the site, any related websites and web site of any content or other web site or through the website or other web site for any service or project, including any direct, indirect, special, incidental, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profit, loss of business or Anticipated savings, loss of use, loss of goodwill, loss of data, and whether due to infringement (including negligence), breach of contract or otherwise, even if foreseeable.

The foregoing shall not affect any liability which cannot be excluded or limited under applicable law.